Senior Support Engineer (4G LTE & VSAT)


IPTEC is one of the leading Internet Service Provider (ISP) and one-stop Information & Communication
Technology (ICT) solution provider in South Sudan. It has been incorporated 2011 in South Sudan. IPTEC
expanded its 4G LTE, Wireless Internet, Satellite Internet and Intranet (data) services to all of the states
in the country. We’re innovative, fast-paced, and results-oriented. We are looking for the dynamic
talented candidate to keep winning for the following position.

Job Responsibilities

• Configuration and Installation of 4G LTE CPE, LAN/WAN Work and others Network
• Install the Microwave, Wireless P2P and P2MP Equipment Installation and Configurations
• Installation and commissioning of VSAT both C-Band and KU-Band
• Manage network operations, troubleshooting connectivity problems, installing and
maintaining 4G LTE CPE, WiFi networking products, CISCO and Mikrotik Routers.
• Responsible for installation Maintenance of equipment's VSAT, Wireless Router.
• Routers and firewall Installation, configuration of server based applications.
• Deal Directly with Customers Either by Telephone, Electronically or Face to Face.
• Respond Promptly to Customer Inquiries and Resolve Customer Complaints.
• Managing all aspects of system monitoring and reporting (including 24/7 support for critical
• Installing, supporting and maintaining new server hardware and software infrastructure;
• Providing IT solutions to business and management problems;
• Supervising other staff, such as help-desk technicians; 

Employment Status

  •  Full-time

Customer Relationship
Personal Evolution
Administrative Work
Technical Expertise

Educational Requirements

  • Must have B.Sc/M.Sc in Computer Science or Telecommunication Engineering or any other
    related field.
  • Vendor Certificate: CCNA, MTCNA

Additional Requirements

  • Age 25 to 30 years
  • Minimum 2 to 5 years working experience in Internet Service Provider(ISP), Telecom
    company or ICT Service provider Company.
  • Previous experience successfully managing technical teams ideally from ISP.
  • Strong written and oral English communication skills and internal personal skills.
  • Good organizational and time-management skills.
  • Creative and positive attitude and smart appearance.

Experience Requirements

  • 2 To 5 year (s)

Salary Info


• Negotiable
• Any admissible benefits as per company policy

Salary Range: Negotiate

Other Benefits: Any admissible benefits as per company policy

Job Location: Juba, South Sudan

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more


A full-time position
Attractive salary package.


12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.